Frequently asked questions

It may take approximately one or two business days to process an order before it ships, provided that the merchandise is in stock and that we are able to complete the address verification and payment process. The estimated time of arrival is determined by the chosen method of shipping and the carrier's local delivery guidelines. You can check the status of your order by contacting our Customer Support for order status information.

Orders can be placed on our website 24 hours a day, 7 days a week. Do you want to email, chat or talk to a customer service representative? We welcome you to contact our customer service department to talk with our knowledgeable customer service representatives. We accept Visa, MasterCard, American Express, and Discover Card. Debit cards are welcome but before making any large purchase, you may want to check with your card issuer to make sure you do not exceed your card’s daily or transactional limit. Please contact our team sales department for all purchase order inquiries. All orders placed through dmcsports.com® are subject to our verification process for order accuracy and authorized valid payment. For security reasons, we may contact you via email or phone requesting additional information to validate your order. In order to guard against fraudulent activity, dmcsports.com® must verify the bill to and ship to address. Please be sure to provide your exact billing address and phone number (the address and phone number your credit card issuer has on file). Incorrect information will cause a delay in the processing time of your order. If your shipping address is different than your billing address (where you receive your credit card statement), please call your credit card issuer to make them aware of the shipping address. Informing your credit card issuer about your the shipping address will not change any existing billing information; it will be temporarily listed in the banks memo field for purchase verification only. Please recognize that calling your credit card issuer about an address notification may not only be necessary, but it will also speed up the verification process.

We acknowledge the privacy expectations of our customers and are committed to protecting the confidentiality of their personal information. Therefore we will observe the following Privacy Principles which are our guide to collection, retention and use of customer information in the conduct of our business. This when you use our website. We use information concerning customers to conduct our business and provide you with products and services. We also use the information to communicate with you and respond to your questions. We have procedures in place to keep your information accurate and up-to-date. We also have procedures to respond to requests to correct inaccurate information in a prompt manner. Each of our employees is personally responsible for maintaining the confidentiality of customer information We have established procedures to help prevent access to customer information by unauthorized persons, and while we may share information with companies we do business with, they are subject to the same or similar confidentiality procedures. We do not disclose customer information to unaffiliated companies for their independent use. At DMC Sports, the protection of information regarding our costumers is an important concern. As we expand our current customer relationships and develop new ones, we will remain committed to our priority that customer information be used in a proper manner and remain confidential.