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STORE POLICY

Low-Price Guarantee

Ok, so here is how it works: We are always doing our very best to match and compare prices on the thousands of hockey items on the market. Our goal is to provide the lowest prices on all figure & hockey gear, but sometimes things slip through the cracks. We want to save you both time and money by providing a one-stop shopping experience. You don’t want to have to waste your time by shopping around, and we don’t want you to have to. You should be confident knowing that you are getting the best deal from the best store here at DMC Sports.

If you buy a qualifying item from DMCSports.com and then find the same item for less within thirty (30) days at one of the Qualifying Retailers listed below we will match the price. The price match may be requested at any DMC Sports location or by calling customer service at 1-800.583.2683. Please have proof of a current lower price and your receipt handy when requesting a price match.

  • Authorized U.S. Figure & Hockey Equipment Dealers

*Please note that we do not price match brick-and-mortar stores or auction websites such as eBay.

  • The item must be identical in terms of brand, size, weight, color, quantity and model number.

  • Competitor price must be valid at the time the price match is requested.

  • DMC Sports must be able to confirm the competitor’s price at the time the price match is requested, and we reserve the right to do so.

  • Retail price must be advertised on one of the Qualifying Retailers’ websites listed above or in a print advertisement.

  • This does not apply to skate sharpening, equipment repair, labor activity or any other services.

  • Limit of one competitor online price match per identical item, per guest.

  • Competitor online items must be in stock and available for purchase at the time the price match is requested.

This guarantee does not apply to:

  • Coupons, limited-time offers, ads for a percentage off or ads for blanket sales from our competitors.

  • Product that violates a manufacturer’s minimum advertised pricing (MAP), special order items, custom items, volume discounts, offers that include additional free items or giveaways, gift cards, pricing errors, mail-in offers or sale pricing that is valid for only part of the day.

  • Products sold on Amazon, Ebay or any other auction site.

  • Items that are advertised as limited quantity, out of stock, sale or clearance items.

  • Limited pricing that is only displayed after a customer is logged in.

  • Damaged, used, refurbished, pro stock or opened product.

  • Prices achieved through the use of membership club or loyalty programs.

  • Mail-in offers or instant rebates.

  • Free product for which no qualifying purchase is required.

  • Bundled offers, special purchases or sales tax related promotions.

  • Offers for free or discounted shipping rates.

For a print ads: The entire ad is required. Photos, copies, mobile phone versions or customer word will not be accepted as verification of a competitor’s price.

For online/internet ads: Mobile device versions or a printout from a Qualifying Retailer’s website will suffice provided that it can be verified.

Privacy & Safety

We acknowledge the privacy expectations of our customers and are committed to protecting the confidentiality of their personal information. Therefore we will observe the following Privacy Principles which are our guide to collection, retention and use of customer information in the conduct of our business. This when you use our website.

We use information concerning customers to conduct our business and provide you with products and services.

We also use the information to communicate with you and respond to your questions.

We have procedures in place to keep your information accurate and up-to-date.

We also have procedures to respond to requests to correct inaccurate information in a prompt manner.

Each of our employees is personally responsible for maintaining the confidentiality of customer information

We have established procedures to help prevent access to customer information by unauthorized persons, and while we may share information with companies we do business with, they are subject to the same or similar confidentiality procedures.

We do not disclose customer information to unaffiliated companies for their independent use.

At DMC Sports, the protection of information regarding our costumers is an important concern. As we expand our current customer relationships and develop new ones, we will remain committed to our priority that customer information be used in a proper manner and remain confidential.

Warranty Inquiries

If you're here because an item is faulty or defective... sorry to hear! We'll work to get that item replaced for you. Many of the brands we carry offer extensive warranties for premature breakage in the form of a replacement product. If you're able to visit our retail location in Long Island, NY we can assist in store. If you're shopping from out of town you can process a warranty claim digitally using photos of the item. Full warranty information for each brand can be found here: Warranty Information. All warranty timelines, policies, and procedures are outlined on this page.

 

All warranties begin from the original purchase date, not the date of arrival.

Payment Methods
Payment Methods

Credit / Debit Cards

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